We always want to make your online shopping experience as
pleasant and as easy as possible. Inevitably things can and
do go wrong on the rare occasion, so when things do not go
as you planned we also want to make correcting the issues
as easy and straightforward as possible.
In all of the following situations we would like you to
contact us as soon as possible to let us know about any
issues that you are experiencing.
Parts No longer Required
If you have simply changed your mind about any item ordered
from us and you wish to return it, no problem. An order can
be cancelled at any time before the goods are delivered to
you. Also you have a 14 day cooling off period for online
sales transactions. During the cooling off period you can
let us know that you would like to return the item. However
the item must have it’s original packaging, have not been
modified or fitted and be in a re-saleable condition. Once
the return has been agreed you will have 30 days to
return the item at your expense. Once the item is received
and checked you will receive a credit or refund for the
item and the original shipping costs which are applicable
to that item.
Please note that this policy has some limitations and does
not apply to business customers. We also reserve the right
to apply a handling charge in certain situations, for
example where we agree to a return but the items are found
not to be re-saleable or the original packaging /
accessories are damaged or missing.
Parts Damaged in Transit
If any of the items delivered to you were damaged in
transit please report this to us within 3 days. If the
items or packaging are visibly damaged on receipt, we
recommend that you record this on the couriers delivery
note. You should take photographic evidence of any
breakages, so that we can assess the full extent of the
damage. Items should be returned in the original packaging
where possible and have all parts and accessories included
where applicable. If the original packaging is damaged
beyond use, then suitable packaging should be used to
prevent any further damage.
Once we have received your items back, we will issue a
replacement, credit note or full refund to you and
reimburse you reasonable return postage costs.
Items Faulty on Arrival
If any of your items are found to be faulty on arrival then
we ask you to contact us within 30 days of receipt. You
will then have a further 30 days to return the items
after the return has been agreed. Items should be returned
in original packaging where possible and have all parts and
accessories included where applicable. Once we have
verified the fault we will issue a replacement, credit
note or full refund and reimburse you reasonable return
postage costs if applicable.
Wrong Parts Ordered/Supplied
Vehicle parts can be difficult to identify in some
circumstances, so we understand mistakes happen. We ask you
to inform us of any incorrectly identified parts within 30
days of receipt. We would also appreciate a photograph of
the incorrectly supplied parts. Items should be returned
in the original packaging where possible and have all parts
and accessories included where applicable. Once the return
has been agreed you will have 30 days to return the item.
Once we have identified the correct part we can process
your return. We will then provide a suitable alternative,
credit note or refund and reimburse you reasonable return
postage costs if applicable.
In order to process your return as efficiently as possible
we use a system where we log details of your item related
problem along with your personal details. We will then
issue you with an RMA (Return Merchandise Authorisation)
number. This number should be clearly visible on the
outside of any packaging and included on documentation.
If the RMA number is clearly visible when your package
arrives at Bison Parts Ltd. your return will be dealt with
more efficiently. Parcels returned without an RMA number
could possibly be subjected to delays during the returns
Whenever you are contacting us regarding an item to be
returned please request the RMA number at the earliest
stage you can, then reference that in all further
communications to make the returns process go as smoothly